FAQs

First, please check your Junk / Spam folder. Your inbox filter may have sorted our automated emails as Spam.

For many possible reasons, sometimes Paypal does not send all the necessary data to our database.
When this happens, we have to manually check your order and enter your information into our database. You should get your User Account information email within 12 hours following your purchase. if you do not, please contact us at info@soundmorph.com

Try to log out and sign in again to your User Account.
It should refresh your products list. If you are still having problems please contact us at info@soundmorph.com

All SoundMorph products are downloadable products only.Once your transaction is complete, you will receive your User Account login information. You can then instantly download your new purchase from your User Account. We do not currently ship any physical products.

Background music is for previews only and are not included in the soundpacks.

Yes, as long as you are the only user, you can install SoundMorph software on all your personal computers, there is no restriction for a personal single license. If more than one user need access to the software, such as in a work enviorment or company, you will be required by law to purchase a multi-user license. 

Yes, the free sounds can be used in commercial use.Of course, if you can mention somewhere in your credits that you have used SoundMorph sounds, we would be more than happy to have officially contributed to the audio quality of your production. However, you can not re-sell these sounds in any circumstance without our written permission or agreement first.

From our Home page or the products page, if you press the 'Learn More' button next to any library it gives you a detailed description of each library, a soundcloud preview to hear some sounds from each library, and there is also a Soundminer excel sheet to download on each page to show you exactly the files that are included in each library. There are often also videos and tutorials to watch for certain products.

You can also go to the 'free sounds' page from our home page to download over 1GB in free sounds to get an idea of the quality of our soundpacks.

Yes we do. If you have a production or project that requires custom sound design we offer audio and sound design services for trailers, film, television, media, and games. We run two professionally equipped sound studios and have a talented, professional, and friendly team that would be happy to discuss the details of your production. For inquiries please write to us at: info@soundmorph.com

Mac users: We recommend using The Unarchiver for unarchiving of zip and rar files. you can download it here: https://theunarchiver.com/

PC users: We recommend using Winrar for unarchiving of zip and rar files, it is installed on most windows OS and can also be downloaded here: https://www.win-rar.com/

It is also possible that your download did not fully complete, if that is the case please try to download it again or contact us for support at info@soundmorph.com

We offer a few different options and packages to companies or groups looking to purchase a multi-user license. Multi-user licenses are required for any companies or groups that have more than one user with access and use of SoundMorph soundpacks or software.

Our discounts are as follows:

• 1st license is full price.
• 2-5 users = 10% off
• 6-10 users = 15% off
• 11-19 users = 20% off
• 20+ users = 30% off

For more information, please write to us at info@soundmorph.com, and we'll be happy to answer any specific questions you might have, and help to accommodate you and your team.

A lot of presets uses “auto-sequencer” as a trigger mode.
So the Daw needs to have the play button pressed in order for grains to be triggered in those presets.

There was probably a permission issue during installation.

On install, the presets+samples gets installed in /Library/Application Support

And then gets copied to your user documents folder /Users/username/Music/Music Audio Apps/

For some weird reason, on some mac the folder gets copied in two parts:

Inside the Music Audio Apps folder, into 2 folders, Dust and SoundMorph.

The Dust folder should be inside the SoundMorph folder.

You can copy it there (replace the empty Dust folder if there is one).

You can use JackAudio.

1. Install Jack Audio: http://www.jackaudio.org/download.
2. Open both the software and your Daw.
3. Set JackRouter as the audio driver for both.
4. Open “Jack PortAudio” and then “Jack Control”.
5. In the “Jack Control” panel, press the “connections” button.
6. Connect the sofware's out1 and out2 to the Daw's in1 and in2 respectively.
7. Create a new stereo Audio Track with “Stereo In” inputs .

It seems  you don't have read/write permissions of the Install Folder of TimeFlux.
Try changing the permissions of the install folder.

If you have issues doing so on Mac OSX, you can reset the permissions of TimeFlux using this app:
https://macdownload.informer.com/permissions-reset/download/

Over 54,000 meticulously crafted sounds and 6 software tools, and over 250 GB of content. It’s not just a collection of sounds, but a complete toolkit that evolves over time with new updates and products.

When you buy the Universe Bundle, you own all current SoundMorph products & software- forever!

You also get a one year subscription to new releases! So, starting at your purchase date, you get all new products releases for the next 12 months.

Once the year is up, you can "renew" your subscription to receive the next years' worth of product releases.

Currently, the Universe Bundle is priced at $4999. You get that next 12 months of product releases included.

After one year, you can "renew" your membership for $499. That gives you the next 12 months of product releases.

In your customer account. You will see a bar across the top of your account page letting you know how much time is left and a link to renew.

You will also receive an email 7 days prior to your yearly subscription end date.

Fill in your details on the login form located on the login page. You will then see a pop-up guiding you to 'activate' your account. Click on the link provided and set a new password. Your account will be accessible with this password.

All of your prior order history has been preserved.

In 2025 we upgraded our site to a new platform to enhance security and performance along with other features. During this transition some order details were not transferable. However, rest assured all your purchases remain accessible. For any past order concerns, contact us at info@soundmorph.com