Refund policy

SoundMorph Returns & Refunds Policy


At SoundMorph, we take pride in delivering high-quality, professional sound libraries and software tools for sound designers, game developers, and filmmakers. Due to the digital nature of our products, all sales are final, and we do not offer returns or refunds.


Why We Have a No-Refund Policy:

• Instant Digital Access – Our products are delivered immediately after purchase, making returns impractical.

• Industry-Standard Policy – Like most digital content providers, we cannot accept returns once a product has been downloaded.

• Product Integrity – Ensuring fairness to all customers and protecting against unauthorized distribution.


💡 Need Assistance? We’re Here to Help!


We understand that choosing the right sound assets is important, and we want you to feel confident in your purchase. If you have any questions before buying, feel free to reach out to us at info@soundmorph.com, and we’ll be happy to assist you.

For any technical issues or difficulties with downloads, please contact our support team, and we’ll work to resolve the issue as quickly as possible.


Thank you for choosing SoundMorph for your sound design needs!

Important install note

Open this file after downloading every part:

For multipart sound libraries

  1. Download every part into the same folder. Wait until every download has finished, and keep the original filenames unchanged.
  2. Open Part 1 only in one of the apps below: the file ending in .7z.001, .zip.001 or .part1.rar (sometimes .part01.rar). For older .rar + .r00 sets, open the .rar file.
  3. The app reads the remaining parts automatically and extracts the complete library. Keep all parts together until extraction finishes; you do not need to open the other parts.

If your library contains separate, complete ZIP archives instead of numbered volumes, extract each ZIP separately. Software installers have their own instructions.

Mac — Keka recommended
Keka is our recommended Mac app for large SoundMorph libraries and can be faster than The Unarchiver. Get the free direct download from Keka’s website, or support its developer with the Mac App Store version ($6.49 USD). Store pricing varies by region and may change. The Unarchiver also works and is free. Extraction speed depends on your Mac and the archive.

Keka users: allow folder or drive access

Keka needs permission to read the folder or drive holding your downloads, especially multipart archives on an external drive. If you have not already granted access:

  1. Open Keka → Settings (or Preferences) → File Access.
  2. Click the + button at the bottom left. Select the folder or drive containing all your downloaded parts, then click Give access to Keka (or Open).
  3. If you are extracting to a different folder or drive, grant access there too. Then open Part 1 only again.

Seeing “Operation not permitted” or “Cannot open the file as archive”? Check Keka’s access first. These messages do not necessarily mean the download is damaged.

Show Keka settings (+ button)
Keka File Access settings. Use the plus button in the bottom-left corner to add the folder or drive containing your downloads.
The arrow points to the + button. Add the folder or drive you are using; the entries shown here are just an example.

Windows — 7-Zip
Use 7-Zip, a free archive extraction app for Windows.

Make sure your drive has enough free space for both the downloaded archive parts and the extracted library.

* We’re developing a SoundMorph downloader and installer app to make downloading and installing your libraries faster and easier. Coming in 2027!
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